METALCORE GLOBALAI Systems

Custom AI systems, built to be operated.

We build AI agents and AI software for a specific job inside a specific business. Every engagement produces working software, documentation and a system your team can run without us.

Capabilities

Six services, priced and scoped separately.

Start with one. Most clients begin with the workflow that consumes the most manual hours, then extend once the numbers are proven.

01Custom AI agents

An agent that owns one job end to end: it reads the input, decides what to do, calls the tools it is allowed to call, and stops where a human must take over.

  • Tool access restricted by role and scope
  • Escalation rules for low-confidence cases
  • Full action logging for audit
  • Evaluation set built from your real cases

02AI customer service

First-line response grounded in your own product and policy documents, in the languages your customers actually write in — with a clean hand-off the moment a case becomes commercial.

  • Answers cite the source document
  • English, Chinese and Arabic supported
  • Lead qualification before hand-off
  • Human takeover queue with context

03Quoting and RFQ automation

Enquiries arrive as unstructured email and get turned into structured requirements: product, quantity, specification, destination, deadline. Pricing is applied only from data you authorise.

  • Requirement extraction with confidence scoring
  • Pricing rules and margin floors enforced
  • Mandatory approval before a quote leaves
  • Follow-up tracking and status history

04Order and back-office automation

The work between a confirmed order and a delivered one: documents, confirmations, reminders, records. Automated where it is safe, queued for review where it is not.

  • Document and invoice data extraction
  • Order confirmation and progress notices
  • CRM and ERP record synchronisation
  • Exception queue instead of silent failure

05Analytics and business reporting

Reporting that answers questions rather than filling dashboards: which enquiries convert, where deals stall, which customers are worth more attention next month.

  • Daily, weekly and monthly automated reports
  • Lead and opportunity scoring
  • Conversion and cost-per-task tracking
  • Delivered to email, chat or a management view

06Integration and handover

AI that cannot reach your systems is a chatbot. We connect it to the tools your business already runs on, then document the whole thing for whoever maintains it next.

  • CRM, ERP, email, payment and storage APIs
  • Permission model, secrets handling, audit trail
  • Architecture and operations documentation
  • Optional support and monitoring contract

Engagement models

Three ways to start.

MODEL A

Scoped build

One agent or workflow, fixed scope, fixed price, fixed acceptance criteria. The default starting point.

  • Written scope before quote
  • Milestone-based payments
  • Handover included

MODEL B

Prototype sprint

A short paid sprint to test feasibility on your own data before anyone commits to a full build.

  • Two to three weeks
  • Working prototype, not slides
  • Written feasibility verdict

MODEL C

Build and operate

Build plus an ongoing agreement covering monitoring, model updates and incremental improvements.

  • Monthly support window
  • Accuracy and cost reporting
  • Cancel with notice
What we do not do. We do not sell seats on a shared platform, resell model access, or take a percentage of your transactions. If your requirement is a standard SaaS product, we will say so and point you elsewhere. Pricing depends on scope, integration count and data readiness — all established during discovery.

Technology

A deliberately boring stack.

We choose components your own engineers can maintain after handover. Novelty is a cost; we spend it only where it changes the outcome.

Default build stack

Model, orchestration and hosting choices are agreed per project, with the reasons written down.

Anthropic Claude Amazon Bedrock AWS Lambda API Gateway PostgreSQL S3 Python TypeScript React Cloudflare Docker

Send us the workflow.

Describe the process, the volume and the systems involved. You will get a scoped response — including a straight answer if AI is not the right tool for it.

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